PROGRAM OVERVIEW
These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.
GEMS ACCRUAL
You must have a store account to redeem Gems.
- You accrue Gems by purchasing from PenGems. This excludes discounts, promotions, shipping and handling charges, sales tax, restocking fees on refunded items, and purchases of gift cards.
- You can also accrue Gems by inviting friends who make a first purchase from PenGems using the promotion code generated through your referral link.
- Gems accrued for purchases may be redeemed after your order ships.
- If you return an order for a refund, any Gems you earned for that order will be deducted from your account.
- Gems accrued for purchases may be redeemed after your order ships.
- Gems accrued under the Program have no cash value.
Gems are non-transferable. Gems from multiple accounts cannot be combined.
GEMS REDEMPTION
- You may redeem your accumulated Gems for various offers including discounts and store credits. Available offers can be seen by logging in to your Signature Rewards account.
- Once redeemed, Gems cannot be reinstated into your account.
- Gems will expire after one year of account inactivity.
MISCELLANEOUS
- There are no membership fees associated with the Signature Rewards loyalty or VIP programs.
- PenGems reserves the right at its sole discretion to revoke any Gems that have been accrued through misuse of the Program.
- PenGems reserves the right at its sole discretion to close a member account.
- If you opt out of the Program then any available Gems will be immediately forfeited and you will not be able to recover them.
- PenGems may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the PenGems website. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
- PenGems reserves the right to exclude individuals from the Program in its sole discretion.
- Any abuse of the Program, failure to follow any terms of the Program, any misrepresentation or any conduct detrimental to the interests of PenGems not otherwise protected by law may subject members to membership revocation and will affect eligibility for further participation in the Program.
- Membership is non-transferable and membership purchases must be made by the member.
- If your membership is revoked or otherwise canceled, any points in your account will automatically expire.
PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program, you hereby agree to be bound by any such changed Terms.
