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    How do I open and close my crystal pen?

    Hold the barrel of the pen tightly, and twist the tip clockwise to open it. Twist counterclockwise to close.

    How to open a PenGem How to close a PenGems

    Where can I buy new ink cartridges for my crystal pen?

    You'll find a large selection of refills here.

    Our standard refills come in black or blue, and are the same refills as those that came with your crystal pen. You'll also find premium refills from Pilot, Zebra, Schmidt, Monteverde, and Uni-Ball.

    How do I replace the ink cartridge inside my crystal pen?

    Hold the barrel of the pen tightly, and twist counterclockwise, as if you are closing the pen. Keep twisting! Sometimes it helps to wrap a rubber band around the tip to get a good grip. Find the ink cartridge holder. It's usually white or black. To unscrew, twist it counterclockwise. Remove the old ink cartridge from the screw cap (it's usually a snug fit, so you might try that rubber band again). Use the same screw cap, and insert the new cartridge into it, pressing the cap on tightly. Now screw the new refill in, and replace the barrel.

    That's it! You're ready to sign your autograph again.

    Change a PenGems RefillChange a PenGems Refill 2Change a PenGems Refill 3

    My Pilot or Zebra gel refill sticks out when the pen is closed.

    Oh no! While this doesn't happen on every refill, it happens enough that we have a fix for it. Take the screw cap off of the refill, and on the top, sand down the top of the refill slightly. We used a nail file, and it worked like a charm.

    Can I get blue instead of black ink for my free refill?

    Yes, of course! You get a free standard ballpoint refill for each PenGem, and we can send blue standard cartridges instead of black. Just leave us a note during checkout. Black ink will still be inside your PenGem, but we'll send blue refills.

    How fast will I get my pen?

    We ship through USPS First Class mail, everyday Monday through Friday. It usually takes 3-7 business days for delivery within the United States, but in some cases can take three weeks. International delivery is by USPS First Class International Package service, and usually takes 7-21 business days to major markets, but some destinations can take up to three months. All delivery dates are estimates, not guarantees.

    My pen is a gift, can you hide the price?

    Of course we can! Our packing slips do not have pricing information on them.

    Do you offer discounts for large orders?

    Yes! If you are purchasing 100 or more for weddings, galas, corporate gifts, or anything else, we offer bulk pricing. We can also add your logo or engrave the pen clip. You'll find more information on our Custom and Bulk Orders page.

    Can you ship outside of the United States?

    Definitely. For USPS First Class, shipping to Canada is $9.50 USD, and $13.75 USD elsewhere. Orders over $60 ship for free. USPS Priority Mail is available as a faster service that provides tracking information as well. For more information, including a list of countries we ship to, click here.

    Can I return my pen, or exchange it for another color?

    Our "Love It" guarantee gives your easy returns and exchanges. We want you to love your new pen. You can always return it for a full refund or exchange within 14 days. Just let us know via the contact form, and we'll send a prepaid postage label for your return or exchange. More details on our "Love It" guarantee can be found here.

    When will Designer PenGems be restocked?

    Designer PenGems are limited editions, and are not restocked when they sell out. A new Designer PenGem is released about once a month.

    Do you have a question not answered here? Contact us.