At PenGems, your satisfaction is always guaranteed. We want you to love your pen, but we know it's sometimes necessary to return or exchange an item.
We want to make it easy, so we accept returns and exchanges within 30 days. Simply contact us through the "Contact" tab at the top of any page, or through this link. Tell us whether you would like to return an item, or exchange it for another.
If you would like to return it, we'll send you a prepaid USPS postage label by email. You can print this label and use it to ship the package back to us. You'll be able to track your return online. Once we receive your return, we'll credit your refund back to you by the same method that you made the original purchase. (For instance, if you paid with a Visa, we'll refund your Visa card.)
If you would prefer to exchange it, we'll also send a prepaid USPS postage label. You can track the return online, too. We'll send your new pen to you as soon as we receive the original one. For even faster exchanges, simply place a new order. When we receive your original order, we'll credit your original payment back to you.
Please note that if you prefer not to use our prepaid label, you will be responsible for return shipping.
We are happy to accept returns from our international customers. Return shipping must be paid by the buyer.