At PenGems, we guarantee that you will love your new pen, and we also know it's sometimes necessary to return or exchange an item.
We want to make it easy, so we accept returns and exchanges for any reason within 30 days.
We also guarantee our pens against defects for as long as you own the pen, if you purchased the pen directly from us.
Simply contact us through the Contact Us page here or through live chat.
We are happy to accept returns from our international customers. Return shipping must be paid by the buyer.