Standard shipping to destinations within the United States is free for orders over $35.
Standard shipping is free to Canada on orders over US$50, and free to all other destinations on orders over US$75.
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We know you can't wait for your happy mail!
We promise to ship your order the next business day after you place it.
If you're shopping during a new release event, please allow 3 business days to get your order in the mail.
We want you to love your new pen, but we totally understand if you need to return it.
We accept returns within 60 days, no questions asked.
We'll even send you a prepaid return label!
Just contact us through live chat or here.
We are happy to accept returns from our international customers. Return shipping for these orders must be paid by the buyer.
If you dropped your pen on concrete then drove over it, we got you.
Fill out our Patient Intake Form, and don't forget to include a photo of the damage.
A Sparkle Specialist will get back with you as soon as possible to let you know if we can fix it.
If we can, you'll send us the pen and our pen doctors will work their sparkle magic.
After pen surgery, we'll send it right back to you.