Earn Gems for shopping online, and redeem for freebies and discounts!
Earn Gems for shopping online, and redeem for freebies and discounts!
Refer your friends and earn Gems for every successful referral.
Earn even more Gems for following us and sharing on social media.
Yes! All you have to do is create a store account.
You earn Gems when you place an order, for referring your friends, and for following us on social media. Click the black Signature Rewards button on the bottom left of your screen to see all the ways to earn Gems.
Earning excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. You will always earn points when using a gift card to pay for a purchase of merchandise, but not when purchasing the gift card itself.
Click the black Signature Rewards button on the bottom left of your screen. You can check balance at any time on any device.
Gem rewards will be added to your account when your order is shipped. Please allow up to 24 hours for rewards to appear in your account. If you still don't see them, contact us.
You can redeem your Gems by logging in to your Signature Rewards account and clicking "redeem" next to any available offers. They do change, so check back often!
Because program offers change, please use rewards as soon as possible after redeeming them.
Rewards are issued as discount codes. They cannot be combined with other offers. Using a discount code will reduce your paid order total, which may affect other rewards based on the paid order total, like free shipping. Rewards cannot be used to purchase gift cards. Discount codes cannot be used for shipping or taxes. Discount codes do not carry a balance.
Unfortunately, Gems are non-transferable. But you can redeem your Gems for a discount code, then give that code to someone else.
We cannot transfer orders or rewards between accounts, this includes accounts created by the same person under different email addresses
If you redeem your rewards for a coupon discount, you must use the full discount on a single transaction. Any remaining balance does not carry over. Discounts cannot be combined with any other offers.
When you reach a tier, you will keep that status for the rest of the current calendar year, plus the next calendar year. Current VIP status will expire at the end of 2023.
Yes. If your account has no activity for one year, your Gems will expire. Once you use your Gems to buy a reward code, that code does not expire.
While the VIP Tiers program closed at the end of 2022, if you earned status through the end of 2023 you will keep your benefits. We've included those benefits below.
Spend $0 to $249 per year.
Earn 10 Gems for every $1 spent
Earn Gems on your birthday
Early Access
VIP Only Designs
15% off Discount Code*
Exclusive Welcome Gift
Spend $250 to $499 per year.
Earn 10 Gems for every $1 spent
Earn Gems on your birthday
Early Access
VIP Only Designs
15% off Discount Code*
Exclusive Welcome Gift
Spend $500 or more per year.
Earn 10 20 Gems for every $1 spent
Earn Gems on your birthday
Early Access
VIP Only Designs
15% 20% off Discount Code*
Exclusive Welcome Gift
* This discount code is a single-use code. Use it right away or save it!
Please feel free to contact us with questions or comments. We'd love to hear from you!
PROGRAM OVERVIEW
These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.
GEMS ACCRUAL
GEMS REDEMPTION
VIP TIERS
The VIP Tier program was an addition to the Signature Rewards program. The program ended on December 31, 2022.
MISCELLANEOUS
PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program, you hereby agree to be bound by any such changed Terms.
Earn Gems for shopping online, and redeem for freebies and discounts!
Refer your friends and earn Gems for every successful referral.
Earn even more Gems for following us and sharing on social media.
Yes! All you have to do is create a store account.
You earn Gems when you place an order, for referring your friends, and for following us on social media. Click the black Signature Rewards button on the bottom left of your screen to see all the ways to earn Gems.
Earning excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. You will always earn points when using a gift card to pay for a purchase of merchandise, but not when purchasing the gift card itself.
Click the black Signature Rewards button on the bottom left of your screen. You can check balance at any time on any device.
Gem rewards will be added to your account when your order is shipped. Please allow up to 24 hours for rewards to appear in your account. If you still don't see them, contact us.
You can redeem your Gems by logging in to your Signature Rewards account and clicking "redeem" next to any available offers. They do change, so check back often!
Because program offers change, please use rewards as soon as possible after redeeming them.
Rewards are issued as discount codes, and those codes cannot be combined with other offers. Rewards cannot be used to purchase gift cards. Discount codes cannot be used for shipping or taxes. Discount codes do not carry a balance.
Unfortunately, Gems are non-transferable. But you can redeem your Gems for a discount code, then give that code to someone else.
We cannot transfer orders or rewards between accounts, this includes accounts created by the same person under different email addresses
If you redeem your rewards for a coupon discount, you must use the full discount on a single transaction. Any remaining balance does not carry over. Discounts cannot be combined with any other offers.
The Early Access perk allows VIP members to purchase most major new releases before they are released publicly. No more disappointing sellouts!
You can also check the VIP Room by logging in to your account, then selecting "VIP Room" from the navigation menu.
Congratulations on reaching our top tier! You're going to love it up here. You will be sent an email with a link and code to order your free gift (shipping charges will apply). If you don't receive the email with your free gift code within 24 hours, please contact us.
The welcome gift is a one-time gift that is available the first time you enter this tier.
When you reach a tier, you will keep that status for the rest of the current calendar year, plus the next calendar year.
Yes. If your account has no activity for one year, your Gems will expire. Once you use your Gems to buy a reward code, that code does not expire.
Please feel free to contact us with questions or comments. We'd love to hear from you!
PROGRAM OVERVIEW
These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.
GEMS ACCRUAL
GEMS REDEMPTION
VIP TIERS
You must use a store account and log in for each order to advance through VIP tiers. We cannot retroactively apply guest checkout orders to established store accounts.
The VIP Tier program is an addition to the Signature Rewards program. You may advance through VIP Tiers based on spending revenue. The term "VIP" applies to the top two tiers, VIP and VIP Black.
Before a new release of PenGems pens, VIPs may have a window of time to purchase if they will be released publicly.
MISCELLANEOUS
PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program, you hereby agree to be bound by any such changed Terms.