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Signature Rewards

Earn sparkling rewards and perks for doing what you already do!

gift

Earn Gems for shopping online, and redeem for freebies and discounts!

Refer

Refer your friends and earn Gems for every successful referral.

Share

Earn even more Gems for following us and sharing on social media.

Plus, VIP levels for even more benefits

 Member

MEMBER

Spend $0 to $249 per year.

TIER BENEFITS

Earn 10 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% off Discount Code*

Exclusive Welcome Gift

VIP

VIP

Spend $250 to $499 per year.

TIER BENEFITS

Earn 10 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% off Discount Code*

Exclusive Welcome Gift

VIP Black

VIP BLACK

Spend $500 or more per year.

TIER BENEFITS

Earn 10 20 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% 20% off Discount Code*

Exclusive Welcome Gift

* This discount code is a single-use code. Use it right away or save it!

What would you like to do next?

Questions (and answers!)

Is the program free to join?

Yes! All you have to do is create a store account.

How do I earn Gems?

You earn Gems when you place an order, for referring your friends, and for following us on social media. Click the black Signature Rewards button on the bottom left of your screen to see all the ways to earn Gems.

Earning excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. You will always earn points when using a gift card to pay for a purchase of merchandise, but not when purchasing the gift card itself.

How do I check my balance?

Click the black Signature Rewards button on the bottom left of your screen. You can check balance at any time on any device.

I just made a purchase, when will I see the rewards?

Gem rewards will be added to your account when your order is shipped. Please allow up to 24 hours for rewards to appear in your account. If you still don't see them, contact us.

How do I redeem Gems?

You can redeem your Gems by logging in to your Signature Rewards account and clicking "redeem" next to any available offers. They do change, so check back often!  

Because program offers change, please use rewards as soon as possible after redeeming them.

Rewards are issued as discount codes, and those codes cannot be combined with other offers. Rewards cannot be used to purchase gift cards. Discount codes cannot be used for shipping or taxes. Discount codes do not carry a balance.

Can I give my Gems to someone else?

Unfortunately, Gems are non-transferable. But you can redeem your Gems for a discount code, then give that code to someone else.

I placed an order under a different email address. Can you add it to my account?

We cannot transfer orders or rewards between accounts, this includes accounts created by the same person under different email addresses

Will my discount balance carry over if I don't use it all?

If you redeem your rewards for a coupon discount, you must use the full discount on a single transaction. Any remaining balance does not carry over. Discounts cannot be combined with any other offers.

What are VIP tiers?

VIP Tiers are a way to reward our loyal customers based on spending. As you progress through tiers, you'll have access to increasing rewards and perks.

For the latest updates, visit our Signature Rewards information page.

What are Perks?

Perks are bonuses that are offered outside of the points and discounts reward program.

All perks will be loaded into the VIP Room. We verify and update access several times per week, and always one hour before a new perk is loaded to make sure we catch the newest VIPs.

If you earn VIP status during a perk window, you will have access for the next perk, but not the current one.

You can get to the VIP Room through the navigation menu.

What is the Early Access Perk?

The Early Access perk allows VIP members to purchase most major new releases before they are released publicly. No more disappointing sellouts!

How will I know when the VIP Early Access window is open?

You can also check the VIP Room by logging in to your account, then selecting "VIP Room" from the navigation menu.

I reached a VIP tier during a VIP-only event. Can you give me access?

Thank you so much for becoming a VIP! For Early Access events, we update the VIP list one hour before the event begins to make sure the newest VIPs can enter .

If you reach VIP status after the access list has been updated, your first early access window will be the next event, not the current.

I'm a new VIP Black member, when will I get my gift?

Congratulations on reaching our top tier! You're going to love it up here.

Within 48 hours, we will send you an email with a link and code to order your free gift (shipping charges will apply). If you don't receive the email with your free gift code.

The welcome gift is a one-time gift that is available the first time you enter this tier.

How long will my VIP status last?

When you reach a tier, you will keep that status for the rest of the current calendar year, plus the next calendar year.

Do Gems or rewards expire?

Yes. If your account has no activity for one year, your Gems will expire. Once you use your Gems to buy a reward code, that code does not expire.

Please feel free to contact us with questions or comments. We'd love to hear from you!


Terms and Conditions

PROGRAM OVERVIEW
These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.

GEMS ACCRUAL

  • You must have a store account to accrue Gems. Gems cannot be retroactively applied for purchases made as a guest.
  • You accrue Gems by purchasing from PenGems. You accrue 10 Gems per one U.S. dollar spent. This excludes discounts, promotions, shipping and handling charges, sales tax, restocking fees on refunded items, and purchases of gift cards.
  • You can also accrue Gems by inviting friends who make a first purchase from PenGems. You accrue 1500 Gems for each friend who makes a first purchase using the promotion code generated through your referral link.
  • Gems accrued for purchases may be redeemed after your order ships.
  • If you return an order for a refund, any Gems you earned for that order will be deducted from your account.
  • Gems accrued for purchases may be redeemed after your order ships.
  • Gems accrued under the Program have no cash value.
  • Gems are non-transferable. Gems from multiple accounts cannot be combined.


GEMS REDEMPTION

  • You may redeem your accumulated Gems for various offers including discounts and store credits. Available offers can be seen by logging in to your Signature Rewards account.
  • Once redeemed, Gems cannot be reinstated into your account.
  • Gems will expire after one year of account inactivity.


VIP TIERS

You must use a store account and log in for each order to advance through VIP tiers. We cannot retroactively apply guest checkout orders to established store accounts.

The VIP Tier program is an addition to the Signature Rewards program. You may advance through VIP Tiers based on spending revenue. The term "VIP" applies to the top two tiers, VIP and VIP Black.

Before a new release of PenGems pens, VIPs may have a window of time to purchase if they will be released publicly.

MISCELLANEOUS

  • There are no membership fees associated with the Signature Rewards loyalty or VIP programs.
  • PenGems reserves the right at its sole discretion to revoke any Gems that have been accrued through misuse of the Program.
  • PenGems reserves the right at its sole discretion to close a member account.
  • If you opt out of the Program then any available Gems will be immediately forfeited and you will not be able to recover them.
  • PenGems may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the PenGems website. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
  • PenGems reserves the right to exclude individuals from the Program in its sole discretion.
  • Any abuse of the Program, failure to follow any terms of the Program, membership inactivity for more than 24 months, any misrepresentation or any conduct detrimental to the interests of PenGems not otherwise protected by law may subject members to membership revocation and will affect eligibility for further participation in the Program.
  • Membership is non-transferable and membership purchases must be made by the member.
  • If your membership is revoked or otherwise canceled, any points in your account will automatically expire.

PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program, you hereby agree to be bound by any such changed Terms.

Earn sparkling rewards and perks for doing what you already do!

Earn Gems for shopping online, and redeem for freebies and discounts!

Refer your friends and earn Gems for every successful referral.

Earn even more Gems for following us and sharing on social media.

Plus, VIP levels for even more benefits

MEMBER

Spend $0 to $249 per year.

TIER BENEFITS

Earn 10 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% off Discount Code*

Exclusive Welcome Gift

VIP

Spend $250 to $499 per year.

TIER BENEFITS

Earn 10 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% off Discount Code*

Exclusive Welcome Gift

VIP BLACK

Spend $500 or more per year.

TIER BENEFITS

Earn 10 20 Gems for every $1 spent

Earn Gems on your birthday

Early Access

VIP Only Designs

15% 20% off Discount Code*

Exclusive Welcome Gift

* This discount code is a single-use code. Use it right away or save it!

What would you like to do next?

Questions (and answers!)

Is the program free to join?

Yes! All you have to do is create a store account.

How do I earn Gems?

You earn Gems when you place an order, for referring your friends, and for following us on social media. Click the black Signature Rewards button on the bottom left of your screen to see all the ways to earn Gems.

Earning excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. You will always earn points when using a gift card to pay for a purchase of merchandise, but not when purchasing the gift card itself.

How do I check my balance?

Click the black Signature Rewards button on the bottom left of your screen. You can check balance at any time on any device.

I just made a purchase, when will I see the rewards?

Gem rewards will be added to your account when your order is shipped. Please allow up to 24 hours for rewards to appear in your account. If you still don't see them, contact us.

How do I redeem Gems?

You can redeem your Gems by logging in to your Signature Rewards account and clicking "redeem" next to any available offers. They do change, so check back often!  

Because program offers change, please use rewards as soon as possible after redeeming them.

Rewards are issued as discount codes, and those codes cannot be combined with other offers. Rewards cannot be used to purchase gift cards. Discount codes cannot be used for shipping or taxes. Discount codes do not carry a balance.

Can I give my Gems to someone else?

Unfortunately, Gems are non-transferable. But you can redeem your Gems for a discount code, then give that code to someone else.

I placed an order under a different email address. Can you add it to my account?

We cannot transfer orders or rewards between accounts, this includes accounts created by the same person under different email addresses

Will my discount balance carry over if I don't use it all?

If you redeem your rewards for a coupon discount, you must use the full discount on a single transaction. Any remaining balance does not carry over. Discounts cannot be combined with any other offers.

What are VIP tiers?

VIP Tiers are a way to reward our loyal customers based on spending. As you progress through tiers, you'll have access to increasing rewards and perks.

For the latest updates, visit our Signature Rewards information page.

What are Perks?

Perks are bonuses that are offered outside of the points and discounts reward program.

All perks will be loaded into the VIP Room. We verify and update access several times per week, and always one hour before a new perk is loaded to make sure we catch the newest VIPs.

If you earn VIP status during a perk window, you will have access for the next perk, but not the current one.

You can get to the VIP Room through the navigation menu.

What is the Early Access Perk?

The Early Access perk allows VIP members to purchase most major new releases before they are released publicly. No more disappointing sellouts!

How will I know when the VIP Early Access window is open?

You can also check the VIP Room by logging in to your account, then selecting "VIP Room" from the navigation menu.

I reached a VIP tier during a VIP-only event. Can you give me access?

Thank you so much for becoming a VIP! For Early Access events, we update the VIP list one hour before the event begins to make sure the newest VIPs can enter .

If you reach VIP status after the access list has been updated, your first early access window will be the next event, not the current.

I'm a new VIP Black member, when will I get my gift?

Congratulations on reaching our top tier! You're going to love it up here. You will be sent an email with a link and code to order your free gift (shipping charges will apply). If you don't receive the email with your free gift code within 24 hours, please contact us.

The welcome gift is a one-time gift that is available the first time you enter this tier.

How long will my VIP status last?

When you reach a tier, you will keep that status for the rest of the current calendar year, plus the next calendar year.

Do Gems or rewards expire?

Yes. If your account has no activity for one year, your Gems will expire. Once you use your Gems to buy a reward code, that code does not expire.

Please feel free to contact us with questions or comments. We'd love to hear from you!


Terms and Conditions

PROGRAM OVERVIEW
These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.

GEMS ACCRUAL

  • You must have a store account to accrue Gems. Gems cannot be retroactively applied for purchases made as a guest.
  • You accrue Gems by purchasing from PenGems. You accrue 10 Gems per one U.S. dollar spent. This excludes discounts, promotions, shipping and handling charges, sales tax, restocking fees on refunded items, and purchases of gift cards.
  • You can also accrue Gems by inviting friends who make a first purchase from PenGems. You accrue 1500 Gems for each friend who makes a first purchase using the promotion code generated through your referral link.
  • Gems accrued for purchases may be redeemed after your order ships.
  • If you return an order for a refund, any Gems you earned for that order will be deducted from your account.
  • Gems accrued for purchases may be redeemed after your order ships.
  • Gems accrued under the Program have no cash value.
  • Gems are non-transferable. Gems from multiple accounts cannot be combined.


GEMS REDEMPTION

  • You may redeem your accumulated Gems for various offers including discounts and store credits. Available offers can be seen by logging in to your Signature Rewards account.
  • Once redeemed, Gems cannot be reinstated into your account.
  • Gems will expire after one year of account inactivity.


VIP TIERS

You must use a store account and log in for each order to advance through VIP tiers. We cannot retroactively apply guest checkout orders to established store accounts.

The VIP Tier program is an addition to the Signature Rewards program. You may advance through VIP Tiers based on spending revenue. The term "VIP" applies to the top two tiers, VIP and VIP Black.

Before a new release of PenGems pens, VIPs may have a window of time to purchase if they will be released publicly.

MISCELLANEOUS

  • There are no membership fees associated with the Signature Rewards loyalty or VIP programs.
  • PenGems reserves the right at its sole discretion to revoke any Gems that have been accrued through misuse of the Program.
  • PenGems reserves the right at its sole discretion to close a member account.
  • If you opt out of the Program then any available Gems will be immediately forfeited and you will not be able to recover them.
  • PenGems may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the PenGems website. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
  • PenGems reserves the right to exclude individuals from the Program in its sole discretion.
  • Any abuse of the Program, failure to follow any terms of the Program, membership inactivity for more than 24 months, any misrepresentation or any conduct detrimental to the interests of PenGems not otherwise protected by law may subject members to membership revocation and will affect eligibility for further participation in the Program.
  • Membership is non-transferable and membership purchases must be made by the member.
  • If your membership is revoked or otherwise canceled, any points in your account will automatically expire.

PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
By joining the Program, you hereby agree to be bound by any such changed Terms.