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  • Signature Rewards

    Earn sparkling rewards and perks for doing what you already do!

    Earn Gems for every $1 spent. Redeem for freebies and discounts!

    Refer your friends and earn 1500 Gems for every successful referral.

    Earn even more Gems for following us and sharing on social media.

    Questions (and answers!)

    Yes! All you have to do is create a store account.

    You earn Gems when you place an order, for referring your friends, and for following us on social media. Click the black Signature Rewards button on the bottom left of your screen to see all the ways to earn Gems.

    Earning excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. You will always earn points when using a gift card to pay for a purchase of merchandise, but not when purchasing the gift card itself.

    Click the black Signature Rewards button on the bottom left of your screen. You can check your balance at any time on any device.

    Gem rewards will be added to your account when your order is shipped. Please allow up to 24 hours for rewards to appear in your account. If you still don't see them, contact us.

    You can redeem your Gems by logging in to your Signature Rewards account and clicking "redeem" next to any available offers. They do change, so check back often!  

    Because program offers change, please use rewards as soon as possible after redeeming them.

    Rewards are issued as discount codes. They cannot be combined with other offers. Using a discount code will reduce your paid order total, which may affect other rewards based on the paid order total, like free shipping. Rewards cannot be used to purchase gift cards. Discount codes cannot be used for shipping or taxes. Discount codes do not carry a balance.

    Unfortunately, Gems are non-transferable. But you can redeem your Gems for a discount code, then give that code to someone else.

    We cannot transfer orders or rewards between accounts, this includes accounts created by the same person under different email addresses.

    If you redeem your rewards for a coupon discount, you must use the full discount on a single transaction. Any remaining balance does not carry over. Discounts cannot be combined with any other offers.

    Yes. If your account has no activity for one year, your Gems will expire. Once you use your Gems to buy a reward code, that code does not expire.

    Please feel free to contact us with questions or comments. We'd love to hear from you!

    Terms and Conditions

    PROGRAM OVERVIEW

    These Terms and Conditions govern PenGems Signature Rewards loyalty program (the "Program"). PenGems reserves the right to modify or terminate the Program and/or these Terms and Conditions at any time at its discretion and without obligation. PenGems will provide written a notice to the address listed on your PenGems.com account or a notice posted on PenGems.com should it modify or terminate the Program and/or these Terms and Conditions. These Terms and Conditions shall become effective as of the date of registration with PenGems or the effective date of the Program, whichever occurs second. The terms "Points" and "Gems" are used interchangeably.

    GEMS ACCRUAL

    You must have a store account to accrue Gems. Gems cannot be retroactively applied for purchases made as a guest.

    • You accrue Gems by purchasing from PenGems. You accrue 10 Gems per one U.S. dollar spent. This excludes discounts, promotions, shipping and handling charges, sales tax, restocking fees on refunded items, and purchases of gift cards.
    • You can also accrue Gems by inviting friends who make a first purchase from PenGems. You accrue 1500 Gems for each friend who makes a first purchase using the promotion code generated through your referral link.
    • Gems accrued for purchases may be redeemed after your order ships.
    • If you return an order for a refund, any Gems you earned for that order will be deducted from your account.
    • Gems accrued for purchases may be redeemed after your order ships.
    • Gems accrued under the Program have no cash value.
      Gems are non-transferable. Gems from multiple accounts cannot be combined.

    GEMS REDEMPTION

    • You may redeem your accumulated Gems for various offers including discounts and store credits. Available offers can be seen by logging in to your Signature Rewards account.
    • Once redeemed, Gems cannot be reinstated into your account.
    • Gems will expire after one year of account inactivity.

    VIP TIERS

    The VIP Tier program is closed. Current VIP and VIP Black members will retain their status until the end of 2023.

    MISCELLANEOUS

    • There are no membership fees associated with the Signature Rewards loyalty or VIP programs.
    • PenGems reserves the right at its sole discretion to revoke any Gems that have been accrued through misuse of the Program.
    • PenGems reserves the right at its sole discretion to close a member account.
    • If you opt out of the Program then any available Gems will be immediately forfeited and you will not be able to recover them.
    • PenGems may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the PenGems website. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
    • PenGems reserves the right to exclude individuals from the Program in its sole discretion.
    • Any abuse of the Program, failure to follow any terms of the Program, membership inactivity for more than 24 months, any misrepresentation or any conduct detrimental to the interests of PenGems not otherwise protected by law may subject members to membership revocation and will affect eligibility for further participation in the Program.
    • Membership is non-transferable and membership purchases must be made by the member.
    • If your membership is revoked or otherwise canceled, any points in your account will automatically expire.


    PenGems reserves the right to make changes to its website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes.
    By joining the Program, you hereby agree to be bound by any such changed Terms.