Scroll down, it's at the bottom of this page. Include as much information as you can, but only those fields with an asterisk (*) are required. Please add a photo or short video of the problem, up to 10MB, if you can.
Our pens have a lifetime guarantee, and we have a pen hospital - it's a perfect match.
Scroll down, it's at the bottom of this page. Include as much information as you can, but only those fields with an asterisk (*) are required. Please add a photo or short video of the problem, up to 10MB, if you can.
Our pen doctors will review the information you submitted. They'll reply to you within one business day to give you options for the repair, so you can decide if you want to go ahead with pen surgery.
We'll send you the address and you can send your pen to us. Please use a bubble mailer to make sure it doesn't get damaged further on the way.
When we receive your pen, we'll admit it to the Pen Hospital and schedule surgery. This may take a day or two. Don't worry, your pens are in good hands!
After successful surgery and recovery, we'll send your pen right back to you.
The Pen Hospital is intended for genuine repairs of PenGems products. We reserve the right to limit or refuse Pen Hospital service, free return labels, free return shipping, returns, exchanges, or future orders in cases of misuse, abuse, excessive claims activity, repeated non-defect submissions, or other conduct that places an unreasonable burden on our small business.
Our lifetime guarantee covers normal personal use and genuine repair needs, but does not extend to abuse of the program or unlimited free service in all circumstances.