The Pen Hospital

International repairs

We repair pens for our international customers too. The one difference is shipping. We can't create return labels outside the U.S., so international customers cover the cost of sending the pen in. If your pen is accepted as a Pen Hospital patient, we ship it home at our expense. We declare repairs as returned goods on the customs form, so there shouldn't be new duty owed, though we can't control individual customs offices.

The Pen Hospital is intended for genuine repairs of PenGems products. We reserve the right to limit or refuse Pen Hospital service, free return labels, free return shipping, returns, exchanges, or future orders in cases of misuse, abuse, excessive claims activity, repeated non-defect submissions, or other conduct that places an unreasonable burden on our small business.

Our lifetime guarantee covers normal personal use and genuine repair needs, but does not extend to abuse of the program or unlimited free service in all circumstances.