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Pens

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  • Best Sellers
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  • Collector's Case

  • Everyday Case

    • Free repairs, forever

    The Pen Hospital

    Every PenGems pen is hand-assembled, and every one of them is covered for life. If your pen ever needs care (a loose gem, a tired mechanism, a scuffed barrel), send it to the Pen Hospital and we'll make it right, free.

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    The intake form

    Check in your pen

    Tell us what's going on and our pen doctors will take it from there.

    Only fields marked * are required. We reply within one business day.

    Pen Hospital Service Policy

    The Pen Hospital is intended for genuine repairs of PenGems products. We reserve the right to limit or refuse Pen Hospital service, free return labels, free return shipping, returns, exchanges, or future orders in cases of misuse, abuse, excessive claims activity, repeated non-defect submissions, or other conduct that places an unreasonable burden on our small business.

    Our lifetime guarantee covers normal personal use and genuine repair needs, but does not extend to abuse of the program or unlimited free service in all circumstances.