From our desk to yours.

Where we ship

We ship to most countries worldwide. We don't currently ship to the EU, EEA, or UK.

If you're in one of those regions, a package forwarding service can still get an order to you. These companies give you a U.S. mailing address, receive your package, and ship it on to your country. A few options:

MyUS — free U.S. address, package consolidation and forwarding, in operation since 1997.

Planet Express — free U.S. address (refundable $5 verification deposit), consolidation and forwarding.

Shipito — free U.S. address, pay-per-package or optional paid membership for consolidation.

Stackry — free U.S. address, package consolidation and forwarding, no membership required.

North America & the Caribbean

United States, Canada, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, British Virgin Islands, Greenland, Bermuda

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, South Georgia & South Sandwich Islands

Central America

Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

Asia

Japan, South Korea, Singapore, Armenia, Bahrain, Georgia, Hong Kong SAR, Israel, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, India, Indonesia

Europe

Switzerland, Monaco, Andorra, San Marino, Vatican City, Turkey, Gibraltar, the Faroe Islands, Guernsey, Jersey, the Isle of Man, Greenland, Albania, Serbia, Bosnia, Montenegro, North Macedonia, Kosovo, Moldova, Ukraine, Belarus, Russia.

Oceania

Australia, New Zealand, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Polynesia

Africa

Egypt, Liberia, Morocco, Nigeria, Tunisia, South Africa (8 of 9 provinces), Réunion, Mayotte, French Southern Territories

The normal order processing time is one day during business days (Monday through Friday). Once your order has been shipped, delivery time within the United States is 4-7 business days. Please keep in mind that during holidays, new release launches, pre-orders, and restocks, the processing time will be extended.

Domestic

• Standard Ground service from USPS, UPS, or FedEx.
• Expedited Expedited service from USPS, UPS, or FedEx.

International

• Shipping times will vary. Typical delivery times are 5-10 business days post fulfillment, depending on the shipping service you choose.

Tracking

Orders can be tracked by clicking the "Track Order" link in your account here.

You'll get your tracking number by email the same day your order ships. It can take up to 24 hours to start updating, so don't worry if it's not showing movement right away. You can also check its status anytime from your account by clicking Track Order.

Lost or Damaged Packages

Under 15 days since your ship date, if you think your package is lost, you can start a Missing Mail Search yourself at missingmail.usps.com. It's free, takes a few minutes, and it's what resolves most stalled packages.

From 15 days up to 60 days after your ship date, if your package is lost or arrived damaged, let us know. Day 15 is the earliest we can open a claim. Day 60 is the latest we can accept your report.

From there, we take it to USPS. We file the claim and see it through to a decision, then reach out so you can choose a refund or a replacement.

Added Shipment Protection to your order? You still wait until day 15 to report it to us, same window as above. The difference is what happens next: we skip USPS's claim process entirely and resolve it directly, refund or replacement, your choice.

Signature Rewards Insider and Icon members get Shipment Protection free on every order, automatically. Nothing to add, nothing to remember.