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    We ship regularly Monday through Friday, excluding U.S. federal holidays. We make every effort to ship your order within two business days. We'll send you a tracking number so you can keep up with your order.

    All delivery times are estimates provided by the United States Postal Service (USPS), and vary by destination.

    Domestic Shipping

    Shipping is just $3 per order for USPS First Class within the United States. That includes Alaska, Hawaii, APO/FPO, Puerto Rico, Guam, and all US territories.

    Shipping is free for orders of $25 or more, before shipping, handling and taxes, and after any discounts.

    Estimated delivery time for USPS First Class is 3-7 business days. You can also choose to upgrade to USPS Priority Mail, for an estimated delivery time of 2-3 days.

    USPS does not guarantee delivery dates for First Class or Priority Mail. If you believe your package is lost, please allow three weeks for USPS First Class, and one week for Priority Mail.

    Sales Tax
    Taxes are charged for all orders delivered within the state of Texas. Texas is an origin-based collection state. That means that state, county, and municipal taxes are based on our location in Salado, Texas. We are required to collect taxes based on those in Salado from all Texas residents, regardless of whether the customer resides in our district. The state of Texas also requires that we collect taxes on shipping charges. More information on taxes required by the State of Texas can be found here.

    International Shipping

    The US Postal Service increased rates on January 17, 2016. New shipping prices reflect this increase.

    Flat-rate shipping to Canada is US$11.

    Flat-rate shipping to all other international destinations is $15. 

    International shipping is free for orders of $75 or more, before shipping and after any discounts.

    We ship by USPS First Class International Package service, unless you select an upgraded option during checkout.

    We ship to all countries that offer delivery confirmation, also known as E-DELCON. As of January 17, 2016, we ship to: Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lebanon, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Norway, Singapore, Slovakia, Spain, and Switzerland.

    Delivery time varies by destination.

    Estimated delivery time is 7 to 21 business days, but that timeline is not guaranteed, and is based on average performance to major markets. Delivery to some destinations can take 3 months. Once your package has departed the United States, usually through a sort facility in Chicago or San Francisco, please contact your postal service or customs office for details on your package. If you believe your package is lost, we can file a claim with the U.S. Postal service after 60 days. They will investigate by contacting your postal service to find a matching claim.

    Customs & Taxes
    When you order from PenGems, we do not collect international duties or taxes. Customs policies vary from country to country and your order may be subject to duties and taxes which are levied once the package reaches its destination. We are not responsible for customs fees charged to you, and cannot estimate what they may be (if any).

    Payment Information

    We accept Visa, MasterCard, AMEX, Discover, JCB, Diner's Club, and PayPal. For PayPal e-Check payments, we will ship your order as soon as your payment has cleared.

    Refunds and Exchanges

    Yes, of course you can return it! We want you to love your new pen. If you don't, just let us know. We will send a replacement or refund, at your preference. Read about our "Love It" guarantee here.