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    Explore the Benefits of the PenGems Autograph Membership Program

    Autograph Membership FAQs

    When can I enroll in an Autograph plan?

    For the Autograph membership program, enrollment will be open for the first 7 days of every month. This means that if you are interested in joining the program, you will have the opportunity to do so at the beginning of each month.

    To enroll, simply navigate to the Autograph membership enrollment page. From there, you can choose your desired membership level and follow the prompts to complete the enrollment process. If enrollment is closed, you can sign up for a reminder for the next open enrollment period.

    I'm a VIP or VIP Black member, do I have to enroll in an Autograph membership plan?

    If you're a current member of the old VIP program, don't worry - you don't have to join the new Autograph membership program if you don't want to. Your VIP level will still be active until the end of 2023 and you'll continue to get the same perks that come with it.

    Just a heads up - purchases you make now won't count toward your VIP status in future years. That's because we're retiring the VIP program at the end of 2023.

    But if you are interested in joining the Autograph membership program, we've got good news for you! Open enrollment is between the 1st and 7th of every month. For the first few months, we guarantee there are enough spaces to hold any VIP or VIP Black members that want to switch. After that, there will be a limited number of spots available, so if you want to join, it's a good idea to do it sooner rather than later to make sure you get a spot.

    What is the Black Diamond complimentary shipping perk?

    As a Black Diamond level member of the Autograph membership program, you will receive complimentary standard shipping on all orders within the United States. This means that you will not have to pay for shipping on any orders placed through the PenGems website, as long as you are shipping within the US.

    For international customers, standard shipping will be discounted.

    This is a great perk for Black Diamond members and can help you save money on your PenGems purchases. We hope you'll take advantage of this benefit and enjoy the convenience of complimentary standard shipping. Thank you for your support of PenGems.

    Is complimentary shipping available for members outside of the United States?

    For international friends, we do offer discounted standard shipping as a Black Diamond membership benefit. The general free shipping thresholds will still apply, too.

    Ok, but all this is confusing. Can you explain it simply?

    Of course! So, the Autograph membership is a special club for people who really love PenGems. There are two levels you can join: Pink Sapphire and Black Diamond.

    When you join, you'll get lots of special things just for members. For example, if you join the month-to-month Black Diamond plan for $50, you'll get 5500 special coins called Gems. These Gems are worth $55 and you can use them to buy PenGems stuff. If you join the annual plan for $500, you'll get 66000 Gems, which is worth $660.

    With either membership, you can go into a special room on the website just for members where you can see new things before anyone else and get special discounts. And, you'll get special pens that only members can get.

    And, if you're a Black Diamond member, you'll get free shipping on all your orders to the United States. You'll also get a special gift every year you're a member. There's a private Facebook group too, where you can talk to other people who love PenGems. And, you'll get special pens that only Black Diamond members can get.

    All the special stuff starts as soon as you join, but the special gift for this year will be mailed out in late March or early April. If you have any more questions, just ask!

    When will I recieve my Black Diamond gift?

    As a Black Diamond level member of the Autograph membership program, you'll receive an annual gift as a special thank-you for your support. If you have an annual membership plan, we'll send your gift when you sign up, and for the following years, on your anniversary of joining the program. If you have a month-to-month membership, you'll receive your gift after completing 12 cumulative months of membership.

    For the first year of the Autograph membership program, we'll send the first round of gifts in late March/early April.

    We hope you're excited about this special benefit for Black Diamond level members. We can't wait to share the annual gift with you and show our appreciation for your support.

    Will we still earn Gems if we don't sign up?

    Of course! The Signature Rewards loyalty program is still in place. You will continue to earn 10 Gems for every $1 spent on products through our website, whether or not you have a membership plan.

    I already have Gems in my account, what happens to them?

    Your Gems will stay in your account, and they will continue to have the same redemption value.

    What is the Autograph membership program?

    The Autograph membership program is a way for fans of PenGems to get exclusive access to behind-the-scenes content, special discounts, and other perks.

    The program has two levels to choose from: Pink Sapphire and Black Diamond, each with its own unique benefits.

    The Autograph membership program is an update to our old VIP tiers which are being phased out at the end of 2023.

    Who is eligible to join?

    Anyone is eligible to join the Autograph membership program! We welcome fans of all ages and from all corners of the globe to join in the fun and get access to exclusive content, discounts, and other perks.

    However, it's important to note that there will be a limited number of open spaces available in the program. So if you're interested in joining, it's a good idea to sign up as soon as possible to secure your spot.

    We can't wait to have you join the Autograph membership program and become a part of the PenGems community.

    When do my benefits begin?

    When you enroll in the Autograph membership program, please allow one (1) business day for our team to update your account with all of the benefits and perks associated with your chosen membership level.

    We appreciate your patience while we process your enrollment and make sure that you have access to all of the features of the program.

    When will I be charged?

    For the initial enrollment in an Autograph membership plan, charges are processed immediately upon initial enrollment. Then, you will be charged on your monthly or yearly anniversary date.

    How do I access the Black Diamond Facebook group?

    To access the Black Diamond Facebook group, you will need to have a membership in the Autograph membership program at the Black Diamond level. Once your membership has been processed, you will receive an email with a link to the group.

    To join the group, you will be asked to enter the email address associated with your store account and the name on the account. Our admins will review this information and grant you access to the group once everything checks out.

    We hope this information is helpful and that you're excited to join the Black Diamond Facebook group. This is a great way to stay connected with other members of the Autograph membership program and get exclusive access to behind-the-scenes content, special discounts, and other perks. Thank you for your support of PenGems.

    Can I use Gems to purchase gift cards?

    Gems cannot be redeemed for gift cards.

    Can I use Gems to enroll in a membership plan?

    No, Gems cannot be used to purchase a membership plan.

    Do non-members still earn Gems on purchases?

    If you have a store account and have been earning Gems through purchases, you are already considered a member.

    As a member, you will continue to earn Gems as you have before and will have the opportunity to redeem them for discounts on future purchases.

    This membership level was referred to as "Blue" or simply "Member" level. We're calling this level Aquamarine. It is not a paid membership. Everyone that creates a store account becomes a member and earns Gems on their purchases.

    I have VIP Black status through the end of 2023. What will happen to my benefits?

    As a VIP Black member with status through 2023, your benefits will continue until December 31st, 2023.

    You will still have access to the VIP Room for early shopping of new releases.In addition, you will also still be able to shop the Black Diamond exclusives in the VIP Room, until the end of 2023.

    How do I cancel my membership?

    As a member of the Autograph membership program, you have the flexibility to cancel your membership at any time through the membership dashboard. To avoid being charged at renewal, please cancel your membership before your renewal date.

    Any perks or benefits associated with your membership will expire at the end of the current paid cycle.

    Gems do not expire and can still be used for any future purchases or services offered by PenGems.

    We hope this information is helpful and provides you with the flexibility and control you need to manage your membership. If you have any further questions or concerns, please don't hesitate to reach out to us.

    Please feel free to contact us with questions or comments. We'd love to hear from you!